Complaints procedure

It is important that you are aware of what you should do if you encounter any problems with our services. Click here to view our Complaints Procedure.

If we cannot resolve your complaint, you have the right to contact the Legal Ombudsman at the below details:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

0300 555 0333

enquiries@legalombudsman.org.uk

Alternatively, other dispute resolution organisations (such as the Chartered Institute of Arbitrators) exist which are competent to nominate a mediator to assist with the resolution of complaints about legal services, should both you and our firm wish to use such a process.

We agree to use the Chartered Institute of Arbitrators as a mediator nominating body.

The Solicitors Regulation Authority is the regulator of solicitors and law firms in England and Wales. You can contact them if you have a concern regarding a breach of their principles. More information about this including their contact details can be found here.