Support Analyst, Information Technology, London Office
The focus of this role is to ensure effective user support at a professional level in respect of all core applications used by the Firm, both on a helpdesk and desktop basis.
Prime responsibilities will include providing induction and other training to others, preparing and maintaining training materials, periodically testing and documenting operating systems and applications, onsite and out of office support when required and any other administration or ad hoc duties.
You will be a self starter capable of working well in a small team and on your own initiative. Providing a high standard of customer service, you must have good organisational and prioritisation skills. You will be flexible regarding working hours, accommodating out of hours work when required. A disciplined approach to work will be combined with the desire, ability and willingness to acquire proficiency in the use and training of any new software the Firm deploys, while keeping abreast of changing technology.
You will have significant experience providing customer facing user support and user training, in a professional services environment (preferably legal) on a Microsoft platform along with some systems administration experience in a Windows server environment. The job holder will be proficient in help desk management software, Microsoft 2003, SP2, SP3, Windows XP SP2, Document Management Systems (Worldox), Digital Dictation Systems (BigHand), Workshare, Laserforms, Aderant, Expert PMS, FWBS Matter Centre, Mobile devices (Blackberry) Experience and familiarity with Visual Studio, C#, .NET and / or other development environment tools is desirable.
If you would like to apply, please email your CV to Nikki Winks on nwinks@boodlehatfield.com
*Design and technology by Precedent